Terms of Service

1. Purpose

These Terms of Service govern access to and use of the Kazaap platform, an online property management service published by Kazaap Technologies SARL. Use of the service implies full and unconditional acceptance of these Terms.

2. Service description

Kazaap is a SaaS property management ERP that lets agencies, owners and managers handle their properties, tenants, leases, rent payments and contracts from a single interface. The service is available via web browser and mobile app.

3. Account and access

• Access to the service requires creating an account with accurate, up-to-date information.
• The user is responsible for keeping their credentials confidential.
• Kazaap reserves the right to suspend an account in the event of abusive or fraudulent use.
• An account inactive for more than 24 months may be deleted after prior notice.

4. Subscriptions and payment

Kazaap offers monthly or annual subscription plans. Prices are quoted in XOF (CFA Franc BCEAO) or in local currency depending on the country of use.

• The free trial period is 14 days, with no commitment and no credit card required.
• Renewal is automatic unless cancelled before the renewal date.
• No refunds are issued for periods already consumed.
• Kazaap reserves the right to change its pricing with 30 days' notice.

5. Intellectual property

The Kazaap platform, its source code, interfaces, design and content are the exclusive property of Kazaap Technologies SARL and are protected by copyright. The user is granted a limited, non-exclusive, non-transferable right of use.

6. Data and privacy

The processing of personal data is governed by our Privacy Policy. Property data entered by the user belongs to them and can be exported at any time.

7. Liability

Kazaap commits to maintaining 99.5% availability (excluding planned maintenance). Kazaap cannot be held liable for indirect losses resulting from a service interruption, errors in data entered by the user, or actions by third parties (Mobile Money operators, internet service providers).

8. Termination

The user may cancel their subscription at any time from their account settings. Upon termination, a full data export is available for 30 days, after which the data is permanently deleted.

9. Applicable law

These Terms are governed by WAEMU (UEMOA) law and, on a supplementary basis, by French law. Any dispute shall be brought before the competent courts of Bamako (Mali) as the court of first instance.

10. Contact

For any question regarding these Terms: legal@kazaap.com